Frequently Asked Questions (FAQ)

Welcome to the QURA SHOP FAQ page. Here you'll find answers to the most common questions about our products, shipping, returns, and customer service.

1. What products do you sell?

QURA SHOP specializes in high-quality home décor products, including ceramic vases, glass vases, decorative accessories, and stylish home decorations designed to complement a variety of interior styles.

2. When will my order be shipped?

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. How long does delivery take?

Estimated delivery times are:

• United Kingdom: 3–7 business days
• International Orders: 7–15 business days

Please note that delivery times may vary depending on customs clearance, weather conditions, and local courier services.

4. How much is shipping?

Our shipping rates are:

• United Kingdom: £8
• International Shipping: £20

Shipping charges are calculated and displayed during checkout.

5. Are your glass and ceramic products packaged safely?

Yes.

Every fragile item is professionally packaged using multiple protective layers, including bubble wrap, foam padding, and reinforced cartons to help ensure safe delivery.

6. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box
• Photos of the internal packaging

After reviewing your request, we will arrange a replacement or refund where appropriate.

7. Can I return my order?

Yes.

You may return eligible unused items within 14 days of receiving your order.

Returned products must be:

• Unused
• In their original packaging
• In resalable condition
• Accompanied by proof of purchase

Please refer to our Return & Refund Policy for full details.

8. Can I cancel my order?

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow our return procedure after delivery.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

You can use the tracking number to monitor your shipment through the courier's tracking system.

10. What payment methods do you accept?

We accept secure online payments through major payment providers, including:

• Visa
• Mastercard
• American Express
• PayPal (where available)
• Other secure payment methods displayed at checkout

11. Do you ship internationally?

Yes.

QURA SHOP proudly ships to many countries worldwide.

If your country is available during checkout, we can deliver to your location.

12. What if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible with your order number and clear photos.

We will arrange a replacement or provide an appropriate solution at no additional cost.

13. How can I contact customer support?

Our customer service team is happy to assist you.

QURA SHOP

Email: info@quraltd.com

Phone: +44 2031376215

Address: 124 Drew Road, London, England, E16 2DG, United Kingdom

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)
• Saturday: 10:00 AM – 4:00 PM (GMT/BST)
• Sunday & Public Holidays: Closed

14. Why choose QURA SHOP?

At QURA SHOP, we are committed to providing:

• Premium-quality home décor products
• Carefully inspected merchandise
• Secure packaging for fragile items
• Fast and reliable shipping
• Friendly and responsive customer support
• Safe and secure online shopping

Thank you for choosing QURA SHOP. We appreciate your trust and look forward to helping you create a beautiful home.