Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with QURA SHOP. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping Rates

United Kingdom

  • Standard Shipping: £8.00

Estimated delivery time:

  • 2–5 business days

International Shipping

  • Standard International Shipping: £20.00

Estimated delivery time:

  • 7–15 business days

Please note that delivery times may vary depending on the destination country and customs clearance.

3. Shipping Destinations

We currently ship throughout the United Kingdom and to most international destinations.

If your country is not available during checkout, please contact us before placing your order.

4. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

5. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

QURA SHOP is not responsible for delays caused by third-party shipping carriers or customs authorities.

6. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

If an incorrect or incomplete address is provided, additional shipping charges may apply for redelivery.

QURA SHOP is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package (if applicable)
  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if available).

You can use this information to monitor your shipment throughout the delivery process.

9. Contact Us

If you have any questions regarding shipping, please contact us.

QURA SHOP

Store Owner:
Mofolorunso Gbolahan Folawiyo

Store Address:
124 Drew Road, London, England, E16 2DG

Telephone:
+44 2031376215

Email:
info@quraltd.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Thank you for choosing QURA SHOP. We appreciate your trust and are committed to delivering your order safely and efficiently.