Refund policy

Return & Refund Policy

Effective Date: August 1, 2026

Welcome to QURA SHOP. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories and manuals.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Include proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or customized products
Clearance or final sale items
Gift cards
Products damaged through customer misuse
Items returned without original packaging or missing parts

3. Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photographs of the product
Photos of the packaging
A brief description of the problem

After verification, we will provide a replacement, repair, partial refund, or full refund depending on the situation.

4. How to Return an Item

Please contact our customer service before sending any item back.

Email: info@quraltd.com

Include:

Order number
Product name
Reason for return
Photos (if applicable)

Once your request is approved, we will provide detailed return instructions.

Please do not return products without prior authorization.

5. Return Shipping

If the return is due to our error (wrong item, defective product, or shipping damage), QURA SHOP will cover the return shipping cost.
If the return is requested for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing usually takes 3–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error.